Use Case: If an operator adjusts the call duration for one team, they usually prefer the same setting for all teams. The default setting is to ring all at once, but most larger operators and those...
Use Case: Most facilities have a single desktop computer that multiple site managers use. Sentinel has encountered an issue where site managers remain logged into a device, and the next day, their...
I would like the ability to schedule an SMS for a specific date.
Context:
I want to follow up with them in one month with the very specific message. I’d love to just schedule it now so I don’t...
When outbound messages are created via API they show in Message History as unread with a blue dot. This causes confusion when trying to identify what are inbound unread messages and outbound...
Would like call history to update without having to refresh call history page particularly for Androids.
Would also like an "admin" view of the app call history where all calls for the day can be...
As we begin to offer Spoke to larger clients of ours, we need to be able to support call teams where agents need to have outbound callerId access to more than 50 facility support phone numbers. To...
When "Fix Call Quality" option is used, there's no indicator for the other party to understand they need to wait ,consequently, they assume the call has been disconnected.