SPOKE Ideas

Conversations that move your business.

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Suggest an idea What would make Spoke Phone more useful to you?
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1
Display app version on the app itself
Feature request
Under review
currently, there is no easy way to check the app version on the app itself. It would be nice to see this with just one click.
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1
schedule SMS in-app
Improvement
Under review
I would like the ability to schedule an SMS for a specific date. Context: I want to follow up with them in one month with the very specific message. I’d love to just schedule it now so I don’t...
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1
Automatically mark outbound SMS created via an API as Read in Message History
Improvement
Under review
When outbound messages are created via API they show in Message History as unread with a blue dot. This causes confusion when trying to identify what are inbound unread messages and outbound...
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1
Mobile app call history
Improvement
Under review
Would like call history to update without having to refresh call history page particularly for Androids. Would also like an "admin" view of the app call history where all calls for the day can be...
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1
Increase the number of phone numbers that can be added to an ANI list to 100
Feature request
Under review
As we begin to offer Spoke to larger clients of ours, we need to be able to support call teams where agents need to have outbound callerId access to more than 50 facility support phone numbers. To...
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1
Spoke Mobile Version - Change Ringtone
Feature request
Under review
Can you please add - Enable an option to modify the Ringtone on the Spoke app mobile version.
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1
Warning when call is switched to Carrier Calling Mode
Improvement
Under review
When "Fix Call Quality" option is used, there's no indicator for the other party to understand they need to wait ,consequently, they assume the call has been disconnected.
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1
report for SMS sent and received by users
Feature request
Under review
Looking to see if there is a report that shows the quantity of text/SMS messages that are sent/received from individual users.
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1
increase group Messaging participants limit
Feature request
Under review
In my particular case, I am communicating with multiple POCs from the restaurant. There is one district manager who manages 7+ general Managers per restaurant. For me to establish direct line of...
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1
Unread message trigger
Feature request
Under review
We would like an additional webhook in Spoke called conversation.message.unread, that triggers at a configurable interval to add additional KPI capabilities. This is not to measure response time, but...
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