Currently we can add more participants into a call on a one-by-one basis. We want the ability to transfer a message to another team if the customer needs help from support or sales etc.
Inbound messages sent to Team Inbox numbers, should display the Team name, like we have for calls. Currently only the number is shown and it is difficult to know which Team that SMS has been sent to.
Currently, when a team member does a warm transfer/announce and transfer, the original caller's phone number is displayed.
This causes confusion with the person the call; is transferred to as there...
when looking at the text messages currently the title is +58 others
I would rather it appear as something like ,
the name could be our company or the sub group option they are texting
I would like the ability to filter by location in User Management. We have a lot of users in different countries and it would be good for managers to filter their users, rather than having to see...
We are in the real estate industry and as an Agent, I need to be able to send SMS messages to a husband and wife and maybe other parties involved in the transaction. I can do this from my personal...
My team would like the ability to delete VMs on their app only.
Users are just used to deleting voicemail like we do on our own phones to manage which ones they've responded to - so we'd definitely...
We need the ability to delete images / pictures within SMS messages for compliance reasons.Ideally as a Spoke Phone Administrator I would have setting for the account, such as: