SPOKE Ideas

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Suggest an idea
Suggest an idea What would make Spoke Phone more useful to you?
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1
Alphanumeric Sender ID for SMS
Feature request
Under review
Enable the use ofAlphanumeric Sender ID for SMS sent through Spoke Phone specifically for Australia.
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1
Zap for contacts
Feature request
Under review
A Zap that can be used to synch contact details into Spoke Phone. Example: use Google Sheets to manage contacts to and from Spoke Phone in place of a CRM.
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1
message history
Feature request
Under review
allow the system administrator to consult the history of messages exchanged, as well as being able to consult the call history, even if the individual user ends the conversation
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6
Allow listening in for training
Feature request
Under review
may we please have a feature where staff can listen in on calls for new staff for training purposes?
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1
Restrict password reset to admins only
Feature request
Under review
can we please have a feature where, if non spoke phone admins attempt to reset their passwords on the portal, they are blocked from doing so?Maybe a warning message that tells them they're non admins...
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1
Add option to remove call wrap up from popping up after a call
Feature request
Under review
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3
increase add crm and insight buttom for messages (whatsup & SMS)
Feature request
Planned
When a customer is in messaging conversations, it would be desirable for the spokephone app user to have access to include this customer in the CRM or consult insights information in the same way he...
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2
Option to not ring selected members of a team.
Feature request
Planned
With the addition of the new shared inbox, it would be good if team members could be part of a group to receive messages and make out-bound calls but to have he option to switch off inbound calls for...
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3
1 min 'Busy' option
Feature request
Under review
Add an additional option under the 'Set me as busy' away time for 1 minute. This would allow users time for wrap up/post call work.
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2
Pre-recorded voicemail messages
Feature request
Under review
I would add additional users if you had this capability: Load a .wav or .mp3 and play that back into a voice mailbox. In a sales role this allows an agent to consistently leave the same message...
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