Essentially users or teams could be granted their own separate phonebooks rather than the default provided to the org. Our users have record-specific access to contacts in our CRM, but anyone can...
Basically, integrate the concepts outlined in this youtube video below, while making it user-friendly, so that it can be enabled and provided with source-data through the Spoke admin UI.
https://www...
Weekend availability settings when activated in the app are from 6pm Friday to 8am Monday. This means if someone starts earlier than 8am on a Monday they can never be automatically logged in. Can...
In the Conversation.Message.Created webhook there is no way to distinguish whether the message is an SMS or WhatsApp. It would be good if the payload could include 'Channel' so that the different...
Empower agents who are english writers for example who need to converse with Spanish writing end customers using and in Spoke bi-directional translator reducing the need to hire bilingual headcount.
Currently API is very limited in terms of user and device maintenance.
There is a way to list users and devices but that's it. No ability to create, update or delete users or devices. No option for...