Today Spoke has the Shared Company Contacts phone book, but some customers have suggested they want a Personal Phone book. Which of the two following Personal Phone Book approaches do you...
When we SMS with a customer the SMS conversation goes into Hubspot which is great. If the customer sends us a photo (MMS), we want that photo or a URL to the photo in Hubspot too
We used to be able to search in the app and find contacts by entering some of their phone number. Sometimes we remember a number had 5558 or some sequence of digits. Now we have to know the exact...
When we turn on Internal Directory Search, it does not show any entries and we have to search. It would be good to show the first 100 or 200 entries as well as allow search as we've only got 150...
At the top of the internal directory our company name and numbers are listed. This causes our users confusion. They think these are their numbers. Can we remove this card?
As an admin - I need to set the availability of users of Spoke Phone As an administrator of Spoke, I need the ability to set the availability of users which use a handset, which is connected to their...
In the Spoke app, I need to be able to search/filter my call history to quickly find what/when I talked to people. Ideally I should be able to enter the last four digits of a number, and see all...
Allow call waiting on incoming calls on direct calls and also on queues. For sales teams, incoming calls from marketing campaigns are higher priority than outgoing call calls so being able to put the...