Calls are being missed by our staff using the spoke desktop app because the current visuals and audio are not adequate in ensuring calls are answered. The existing temporary popup notification that...
Esentially we would like to initiate a call automatically or normall by one of our staff and when the customer answers the phone, they hear a voice recording and they get added to a queue. Our...
Spokephone currently has an option to send an email notifications for new voicemails, but doesn't appear to have a similar option for Missed Calls. (RingCentral has this by default)
Also, finding...
Desktop app:
We would like to see who is available for calls while the phone is ringing, as opposed to the app being filled with the incoming call information. This would let us as managers see...
We use forms on and after calls, but I want to use them at any time. I want to go to ao contact and simple fill in a form and have it add to the CRM (Hubspot)
I love how I can add new callers to Salesforce from Spoke when I'm on a call or after the call is over. But when I am say at a BBQ, I want to use Spoke to add a contact to Salesforce. I know I can...
I have been logging all the webhook data (ie. call.started, call.ended, call.not_answered, etc.), and it appears that most of the basic caller meta data like CallerState, CallerCountry, CallerZip etc...