Currently, there is no way in analytics to identify calls that are initially answered, transferred to another party (call group or user), then not subsequently answered by the transferee. Currently...
The current inbound call notification sound is not loud enough in a busy office environment. We want the ability to change the sound to something like on mobile phones, so we can ensure our users...
Hi, I am a Sales Advisor for Redfin. I take inbound calls and make outbound calls daily. Sometimes I take calls where the client would prefer a different language. I would love to be able to...
I am moving a lot of my staff to Linux due to the speed, efficiency and security of the OS. I would love to see a desktop app for Linux. You already have an app for Mac, so why not Linux? They...
I work in an office of multiple people (that isn't a call centre), where phone calls can come in at the same time. Say some of the colleagues are away from their desks, I think that there should be a...
There is no way to change the colour on a missed call unless you call back using the call button. Sometimes the customer may have already called back or you may have actioned it in another way. Could...
I was wondering if there was a way, we could forecast public holidays and have them automatically activated to set the office as closed for that day without manual interaction.
It may be...